Knowledgebase:
How do I return a router to Ghost Gaming Broadband?
Posted by HazDS GhostGB, Last modified by HazDS GhostGB on 17 August 2017 03:56 PM

The first stage is to create a support ticket with us by emailing support@ghostgb.co.uk or by calling us on 0203 301 9998. We cannot accept returned hardware without a support ticket being created and without a discussion with our support engineers. Any equipment received without these terms will be returned to you.

Unless otherwise advised by a member of the Ghost support team, all original contents should be included within the box when returning hardware.

Always include within the box, your name, phone number and postal address along with a brief description of your reported fault so that we can process the return correctly.

Please ensure you secure the goods within the box suitably to prevent damage whilst also protecting the outside of the box within the postal packaging. In the event the outer box is excessively damaged or defaced you may not receive a refund where applicable.

Hardware return address:

Ghost Gaming Broadband
C/O Structured Communications Ltd
Carmichael House
22 London Road
Horsham
West Sussex
RH12 1AY