Knowledgebase
All our supplied routers will be delivered pre-configured so it’s easy for you to get connected. However should you need help with one of our routers or one of your own you can contact support at support@ghostgb.co.uk which will generate a support ticket ...
Yes! We understand that not all want to move their phone line as well, therefore we have made all our Broadband products available with and without line rental.
Due to regulatory requirements we cannot accept orders placed over the phone. We welcome your call to discuss your questions and advise on the best broadband connection for you however the final order must be placed online through our website www.ghostgb....
That is ok with us. We had gamers in mind when developing Ghost Gaming Broadband but understand not everyone in your home will game. All our gaming broadbands still provide an excellent experience for everyday usage i.e. web browsing, email, TV, Streaming...
All routers purchased through Ghost Gaming Broadband carry a 12-month manufacturer warranty in line with the manufacturer terms.
To cancel your Ghost Gaming Broadband, please email support@ghostgb.co.uk detailing your name, phone number on which the broadband is active on and your reason for cancellation. An operative will then be in touch shortly to confirm details and cancel the ...
Ghost Gaming Broadband is an internet connection optimised for gamers. We do this by using high grade connectivity links and without managing the bandwidth traffic in our network. THE RESULT - very low ping and latency whilst providing a fast broadband ...
Faults can be raised by emailing support@ghostgb.co.uk where an support ticket will be automatically generated and an engineer will be in touch shortly to investigate and troubleshoot. You can also contact us on 0203 301 9998 to raise a support ticket. ...
The first stage is to create a support ticket with us by emailing support@ghostgb.co.uk or by calling us on 0203 301 9998. We cannot accept returned hardware without a support ticket being created and without a discussion with our support engineers. Any e...
Please contact us at info@ghostgb.co.uk detailing your account name, phone number which the Ghost Gaming Broadband is activated on and a description of what you would like to change. An operative will respond with any questions. Alternatively, please co...
It’s simple, we’ll take care of everything! All you need to do is place your order with us and we will do the rest. We will keep you updated along the way on email until your connection/line becomes live on the Ghost Gaming network!
As soon as your broadband order has been accepted and ongoing payment has been processed we’ll confirm your activation date. If you are switching your service from another provider it will take approximately 2 weeks. If transferring a phone line as well...
Should you wish to make a complaint, please contact us at info@ghostgb.co.uk or write to us at the following address: Ghost Gaming Broadband C/O Structured Communications Ltd Carmichael House 22 London Road Horsham West Sussex RH12 1AY
This is a Yes and No answer. In the event you have FTTC Fibre Ghost Gaming Broadband, then No. FTTC Fibre currently cannot be transferred between properties due to network contract terms for the technology. Be aware that should you move from your house ...
You will need an appropriate broadband router for the service you are taking. We are happy to assist with questions or sell a router to you with configuration required so you just plug and play.
That may or may not be a problem. Some broadband providers lock the router to their services only i.e. BT Hub. This is similar to when a mobile phone is locked to only work on one mobile phone network. Some routers can be “unlocked,” and some online resea...
An IP address is a unique number identifying the location of your computer on the Internet, enabling it to communicate with other computers. A Ghost Gaming static IP address means your computer is assigned a fixed, permanent address that is unique to yo...
LATENCY – time it takes for one data packet to leave your computer and arrive at the gaming servers running your game. Obviously, the faster this data arrives at the gaming server, the better your in-game advantage becomes. PING – Ping is the measuremen...
Ghost Gaming Broadband services are supplied on a 12 month contract.
The Ghost Gaming Broadband is not traffic managed in any way meaning the connection is optimised for gaming. Traffic Management is a process used by ISP’s (Internet Service Providers) for controlling the bandwidth provided to their clients on broadband ...
FTTP – Fibre to the Premises provides a pure fibre path from your home or office to the exchange, delivering speeds of up to 100Mbit/s. FTTC - Fibre to the Cabinet provides a fibre path between the cabinet near you and the exchange. We use the existing ...
We accept monthly payments via direct debit and any one off payments via credit/debit card*. We do not accept American Express.
The team comes from a background of gamers, working in business telecommunications. For years, we used a business network for gaming at our homes. We were hosting more games, experiencing less latency, and noticing a very fast gaming experience. We took t...
Activation fees are placed upon Ghost Gaming Broadband by the main networks for activation/installation and migration of all services. This cost effectively is for the network engineer to carry out the works on your line. We take a loss on these however u...
Ghost Gaming Broadband is a high spec network tuned for gamers. That doesn’t come cheap so we try to keep the monthly costs for the network as low as possible and invest all into making it better for you. In short, routers cost a lot of money and most f...
Yes we already provide this service to addresses where FTTP is an option. To order FTTP please contact us via support@ghostgb.co.uk or by phone on 0203 301 9998